Refund policy
Return Policy
At Belle Femme Hair Collection, your trust means everything to us, and we want you to feel confident with every purchase.
Because our products are hair extensions, and in the interest of protecting the health, hygiene, and quality of what we offer to all of our customers, all sales are final. We're unable to accept returns, exchanges, or refunds once an order has been placed. This policy is standard across the hair industry and exists to ensure that every bundle you receive from us meets the same high standard of quality and cleanliness we'd want for ourselves.
We know this is a meaningful investment, and we take that seriously. Before placing your order, we encourage you to carefully review your selections, including length, texture, color, and quantity to make sure everything is exactly right for you. Our team is always happy to answer questions or help you choose the right bundles before you buy, so please don't hesitate to reach out.
Our Commitment to You
Belle Femme Hair Collection takes full responsibility for any errors made on our part, including incorrect orders, wrong items, or other fulfillment mistakes. If this happens, please contact us within 3 days of receiving your package so we can make it right.
To qualify for a return due to our error, the item must be:
- Sent back within 3 days of delivery
- In its original, unopened packaging
- With all tags still attached
Once we receive and verify the returned item, we'll promptly process a replacement, exchange, or refund, depending on what works best for you.
If you receive a damaged item, please contact us within 3 days of delivery with photos so we can assist you quickly.
Thank you so much for your trust and support, we're so grateful to be part of your hair journey.